Please be reassured during the current Coronavirus (COVID-19) situation we will be handling Sickness Benefit Claims as a priority to ensure there is no undue delay in issuing benefit payments for members. We are hoping to maintain our usual service standards for these specific claims (turnaround within 3 – 5 working days). Members should be mindful that outstanding documentation will not be chased and it is therefore important to ensure the relevant signed paperwork is emailed in good time for payment to be made in the usual time frames.
However depending on the on-going situation, other claims types may fall outside our usual service standards but we will ensure any delay will be kept to an absolute minimum. Normal service standards will resume as soon as we are able.
Our staff will still be responding to emails during usual working hours Mon – Fri (9.00 am to 5.00 pm) so, in the event of any queries, please email email@example.com